FREQUENTLY ASKED QUESTIONS
Below are some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us directly.
🛒 ORDERS & PAYMENTS
A: Simply add your desired items to the cart and proceed to checkout. Fill in your details and confirm payment.
A: We accept credit/debit cards, PayPal, Apple Pay, and bank transfers (depending on your region).
A: Please contact us within 1 hour of placing your order. After that, it may already be processed for shipping.
CONTACT US FOR ANY QUESTIONS
🚚 SHIPPING & DELIVERY
A: Delivery usually takes 3–7 business days, depending on your location and selected shipping method.
A: Yes! We offer worldwide shipping. Rates and times vary by destination.
A: Once shipped, we’ll email you a tracking number. You can also check your order status in your SuqMall account.
🔁 RETURNS & REFUNDS
A: You can return items within 14 days of receipt. Products must be unused and in original packaging.
A: Contact us via email or the support page with your order number and reason for return. We’ll guide you through the process.
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
🛠️ PRODUCT INFORMATION
A: Absolutely. We only sell 100% genuine and quality-checked products.
A: Yes, most electronics come with a 1-year manufacturer's warranty. Please check the product page for details.
🔐 ACCOUNT & SECURITY
A: You can shop as a guest, but creating an account helps you track orders, save favorites, and get special offers.
A: Yes, we use secure SSL encryption to protect your personal and payment information.
