Welcome to SuqMall.com, where we strive to make your shopping experience delightful! However, we understand that sometimes things don’t go as planned. Here’s everything you need to know about our Refund and Returns Policy:

🕒 Overview

  • Our refund and returns policy lasts 30 days.
  • If 30 days have passed since your purchase, we’re unable to offer a full refund or exchange.

To be eligible for a return:
✅ Your item must be unused and in the same condition as you received it.
✅ It must be in its original packaging.

📦 Items That Cannot Be Returned

Unfortunately, we cannot accept returns for:
❌ Perishable items like food, flowers, newspapers, or magazines.
❌ Intimate or sanitary products.
❌ Hazardous materials or flammable liquids and gases.

🚫 Additional Non-Returnable Items:

  • Gift cards 🎁
  • Downloadable software products 💾
  • Certain health and personal care items 🩺

📜 Required for Returns

🔖 A receipt or proof of purchase is mandatory for processing your return.

⚠️ Note: Please do not send your purchase back to the manufacturer.

💡 Partial Refunds

In some cases, partial refunds may be granted:

  • 📚 Books with obvious signs of use.
  • 🎮 Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
  • 📦 Items not in their original condition or missing parts due to non-SuqMall errors.
  • 🕒 Items returned more than 30 days after delivery.

💸 Refund Process

  1. 📧 Notification: Once we receive your returned item, we’ll send you an email to confirm receipt.
  2. ✅ Approval or Rejection: We’ll notify you about the status of your refund.
  3. 💳 Processing: If approved, your refund will be credited to your original payment method within a few days.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company – it may take time for the refund to appear.
3️⃣ Reach out to your bank for processing details.

Still no refund? Contact us at support@suqmall.com 💌.

🛍️ Sale Items

Only regular-priced items are refundable.
❌ Sale items are non-refundable.

🔄 Exchanges

We only replace items if they are defective or damaged.

For exchanges:
📧 Email us at support@suqmall.com.
📦 Send the item to: {physical address}.

🎁 Gifts

  • If your item was marked as a gift 🎁 and shipped directly to you, you’ll receive a gift credit upon return. A gift certificate will be mailed to you.
  • If the gift wasn’t marked, we’ll refund the original purchaser.

🚚 Shipping Returns

To return a product, mail it to:
📍 {physical address}

Shipping Costs

  • 🚗 You are responsible for return shipping costs.
  • 🚫 Shipping costs are non-refundable. If refunded, the cost of return shipping will be deducted.

Important:

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. SuqMall does not guarantee the receipt of returned items.

❓ Need Help?

We’re here for you! For any questions regarding refunds or returns:
📧 Email us at support@suqmall.com.

Thank you for shopping with us at SuqMall.com! 🌟
Your satisfaction is our top priority! ❤️